BPO industries generated $22 billion in revenues and 1.1 million direct employment, exceeding 2015 target, according to the IT and Business Process Association of the Philippines.
“The BPO industry continues to be at the forefront of our economy,” Danilo Sebastian Reyes, chairman of IT & Business Process Association of the Philippines (IBPAP), said on the sidelines of a conference in Manila on Wednesday, February 3.
A supply of English-speaking college graduates, the US market conditions and strong support of the Philippine government are the factors that helped Philippines get past India in BPO revenue and direct employment. The growth of information technology-business process management industry is seen to continue until 2016, projecting around 8% of the total GDP.
