If you’re in the moving business, it’s important to keep your customers happy and make them feel like they’re getting their money’s worth. This article describes six steps you can take to ensure that you’re providing quality customer service and showing that value to your customer. By the end of this article, you should have everything you need to successfully get a new customer through your moving process and on their way in the future as well! The best moving companies Los Angeles have been using these secrets for yielding the best performances. So read till the end.
1)Preparation
Before you show up for the first day of your job with a moving company, it’s important to make sure you’re prepared. Preparation can ensure that you arrive at your first day on the job well-rested and well-fed so that you’re ready for whatever challenges may lie ahead. When preparing for your first day, there are a few things you should do. The first is to sleep well. Be sure to get eight hours of rest before your first day on the job with a moving company so that you’re not fatigued and can start at 100 percent.
2) Inventory
Moving is a major event that most people experience only once or twice in their lifetime. The stress of having to pack up and move everything can be tremendous on its own, but add in the worries of getting items safely and securely transported—and then unpacked, too—and you have a recipe for disaster. The first step in reducing stress (or at least assuaging some of it) is choosing a professional moving company.
That’s where the right approach comes in! A great way for your moving company to show value to your customer is by providing an inventory list. On this list should be every item in the house before packing starts as well as an estimate of what weight each item weighs.
Not only does this reduce the time spent looking through boxes and bags later on, but it also provides peace of mind that nothing was left behind by accident or even stolen during transit. Another critical way your movers can show value to your customer is by being flexible with pickup and delivery times.
3) Cost Estimation
The cost of a move can vary greatly, depending on the weight of the items you plan to ship and the distance of your move. By giving us an estimate before we start packing, you’ll help ensure that our crews have time for everything. It’s also helpful for budgeting your moving expenses in advance. To find an accurate estimate for your move, get in touch with us and we will be happy to provide a customized quote!
4) Processing Payments
A company can show value to a customer by taking cash, checks, or credit cards for payment. Processing payments not only adds that extra bit of convenience in what is already a busy and stressful time, but it also ensures the customer has paid their final balance before moving day arrives.
5) Packing and Delivery
Packing items is one of the most stressful aspects of moving, especially when you’re faced with boxes that are impossible to stack and tons of fragile glassware. As soon as your customer sees the estimate they may jump ship, but it doesn’t have to be that way. With good packing practices, some pre-move planning, and a professional crew on-site during the move, you can avoid all those issues and help your customer feel a little less stressed at the same time.
6) Unpacking and Reorganization
Providing unpacking and reorganization services saves your customers time and frustration. Plus, it will make sure that everything is in its proper place from the get-go. Moreover, it provides a guarantee of professionalism with any moving company.
Your client won’t have to worry about lost or misplaced items, or where things go. They can sit back and relax while you do all the work for them! And if you want to take this service one step further by providing an inventory report of all items moved for both parties involved in the move at no additional charge, then what’s not to love?
Attracting, converting and retaining customers is one of the most important processes to run a smooth and flourishing business. This guide will help you get the best customers on board and cater to their ongoing relocation needs.
