Anyone who owns a business or runs a company can tell you the customer is always right. The old adage has effortlessly made its way into the digital age. A site with photo goods on the menu faces customers with plenty of questions and even those who need someone to walk them through the process. Mixbook is a photo generating site that is leading the way to show how service is improving the entire industry.
One of the aspects of Mixbook that has made it an example for others in the field is its approach to customer service. The key detail in how they have inspired others is through the staff themselves. It’s all about finding the right people to do the job. Knowledge is just the start for finding the best representatives, they also seem to have found the friendliest as well. When people feel a connection to who they are speaking with, everything else seems to make sense.
The company’s representatives not only come to the job with their previous experience and overall positive attitude, but that is also only the start. Once hired, these employees go through training that improved and highlights how to deal with every situation. For this team, no question is too small and no detail is overlooked along the way. For example, someone placing an order for photo wedding invitations can get detailed walkthroughs.
Another feature that Mixbook seems to have perfected is in contact with their reps. Live conversations often keep customers on the line and retain their interest in the product in their cart. The company itself seems to understand that no one wants to fill out a form and wait days to get a simple answer. While the site does offer the standard contact form, it’s more for those questions that can wait. Instead, they focus on giving customers two methods to reach a live operator.
The live chat function is something that a lot of consumers have been looking for in their shopping options. Users simply point and click a live chat pop-up to begin the conversation. On the other end, a rep received an instant invitation to begin speaking with the user. It’s an easy to use option that anyone who types can understand. This kind of communication also allows the rep to send live links as well as helpful information that can be found throughout the site. If questions do arise during the conversation, the rep can include others with pertinent information. With so many photo experts on the team, there is always an answer. Phone conversation is another feature that allows live conversation with a rep. This is a great choice for users who need direct communication or more detailed walkthroughs.
Mixbook’s model for customer service shows how important it is to the growing photo goods market. Having a dedicated role in helping the industry grow is something to be proud of. The innovations with photo goods only promise to expand as the field recognizes this crucial segment of the business.